The development of products and services in the IT and Telecommunication industry is sophisticated and the competition is growing constantly. Our wide experience in this sector allows us to support service providers and manufacturers to make the right decisions about new services, new products, relaunches, and to decide about the best and most successful price structure.
Recent international and multi-country studies our team members conducted in the IT and Telecommunication sector include:
- Customer and partner satisfaction IDIs on network products: Switches, Routers, Security, communication products
- Focus groups and phone IDIs about decision on software product purchase
- Online community with participants in rural and urban areas about internet connectivity
- Online community about cloud service providers among business and technology professionals
- Phone tracker with TDMs and BDMs (8-12 markets twice per year)
- Recruitment for phone interviews about digital certificates and signatures
- Service tests of service hotlines of telecommunication companies
- Smart phones, PC, and tablets exit interviews and Mystery Shopping
- Telecommunication, Internet Usage A&U